Conflict Resolution Last update 8 months ago

Conflict Resolution Policy

If you are experiencing a conflict with your project, task or delivery we kindly ask that you try to resolve the conflict using these steps presented.

Step 1: Acknowledge the Issue

When faced with a conflict or problem, the first step in the resolution strategy is to acknowledge the issue. Both parties involved should recognize that there is a disagreement or difficulty that needs to be addressed. This requires open communication and a willingness to listen to each other's perspectives without judgment.

Step 2: Identify the Root Cause

Next, delve into the heart of the matter by identifying the root cause of the conflict. This step involves active listening and empathetic communication to understand each party's concerns and motivations. By uncovering the underlying reasons behind the conflict, you can focus on finding a mutually beneficial solution.

Step 3: Brainstorm and Collaborate on Solutions

With a clear understanding of the problem, collaborate on generating potential solutions. Encourage creativity and openness during this step to explore various options. Both parties should be actively involved in the brainstorming process to ensure that their perspectives and needs are taken into account. Aim to find a resolution that addresses the root cause and fosters a positive outcome for everyone involved.

Step 4: Reach Out to Customer Support

If the conflict remains unresolved after attempting to resolve it directly, the final step is to reach out to our customer support. Our team will offer mediation to find a satisfactory resolution. When contacting customer support, be clear and concise about the issue, provide any relevant information, and be patient as we towards resolving the conflict.

Customer Support

By following this four-step conflict resolution strategy, you can increase the likelihood of finding a fair and mutually beneficial resolution to the issue at hand. Remember that effective communication, empathy, and a willingness to work together are crucial throughout the process.

*Please note we will not mediate on a conflict unless we determine that step 1-3 has been attempted.